Questions
Questions owners ask.
Can't find your answer? Call us on +977 9705051052 or send a message.
Getting started
How does the free trial work?
Send us the form and we call you. We open your account, add your menu and tables with you, and you use everything in your plan for free during the trial. Before it ends we remind you by email.
How long does setup take?
Usually a day. Most of the time goes into entering your menu and prices, and we do that with you. Then we set up printers and phones and show your staff the four steps.
Can I move from my current system or paper?
Yes. We can bring in your menu and items from a spreadsheet. You start fresh with your sales from the day you switch.
What is the difference between the restaurant and bar versions?
It is the same system set up for your kind of business. Restaurants get the kitchen screen, takeaway and delivery. Bars get pegs and bottles, drink stock in millilitres and the bar screen. You only see what fits your business.
Devices and printing
Do I need to buy new computers or tablets?
No. It runs in the web browser on any computer, and waiters use their own Android phones or iPhones. A tablet works too.
How do waiters install the app?
Android phones install it from a link or QR code we give you, with no app store. iPhones add it to the home screen from Safari. Each waiter signs in with a 4-digit PIN on phones you have set up.
Which printers work?
Standard 80 mm thermal receipt printers for bills and kitchen tickets, connected to the counter computer or your network. Any normal printer works for reports.
What if the internet goes down?
Lishnu POS needs a connection to the system. If it runs on a computer at your place, phones and the counter keep working on your own Wi-Fi without the internet. With the online version, keep a mobile data connection as a backup.
Billing, tax and money
Can it print VAT bills?
Yes. Bills show your PAN or VAT number, VAT and service charge. Sales and purchase books, and VAT figures, are ready for your accountant. Your accountant sets your tax rates.
Which payments can I take?
Cash, card, QR (Fonepay, eSewa, Khalti and others) and customer credit, or a mix on one bill. Each payment is recorded with the bill.
Can staff give discounts or cancel items?
Only if their role allows it. You can require a manager's approval for discounts and voids, and every one is recorded with who did it and who approved it.
Data, security and support
Is my data safe? Who can see it?
Only you and the staff you allow. Each business's data is kept apart from every other business, backed up every day, and every change is recorded. Lishnu Tech only looks at your records when you ask for help, and that access is recorded in your own activity log.
Can I get my data out?
Yes. Reports and lists export to Excel and PDF at any time, including after your plan ends.
Does it work in Nepali?
Yes. Every screen can be in Nepali or English, and dates can be shown in Bikram Sambat. Printed tax bills stay in the format your accountant expects.
How do I get help?
Call us on +977 9705051052 or email info@lishnutech.com. Our team in Kathmandu helps in Nepali or English.
Can I have more than one branch?
Yes. Multi-branch plans give each branch its own tables, stock and cash, and you see them together.